UNIFIED COMMUNICATIONS
Finding a unified communications and collaboration (UC&C) systems integrator is the key to driving digital transformation at the intelligent digital edge. Realize your company’s full potential with solutions that bring together people and devices from the far edges of your enterprise.
Network-IE’s one of the core expertise is to design ,implement and support Unified communication Solutions for all sizes of company .
Unified communications solutions and technology that improve efficiency, collaboration, customer service―and ultimately competitiveness. Unified Communications simplify the proliferation of technologies that businesses deal with every day. Our people-centric solutions integrate voice, video and data, enabling users to communicate and collaborate in real time, in the mode best suited to each interaction. This eliminates inefficiencies in communications to make organizations more productive and responsive. UC also offers an open software platform for quickly developing multi-vendor Unified Communications and Communications Enabled Business Process (CEBP) applications.
Comprehensive Unified Communications & Collaboration Solutions
UC&C gives you new ways to communicate and collaborate by bringing together voice, video, and data onto a single on-premises, hybrid or cloud network. As your trusted digital partner, Network-IE can help you find the right solutions for your enterprise.
Mobility
Cloud computing promises lower capital investment and predictable operating expenditure with increased infrastructure flexibility. We have the skills and experience to ensure that your migration from existing applications is smooth and hassle-free.
On-Premises
Cloud-based UC&C solutions have not replaced traditional on-premise solutions for many global enterprises and businesses. On-premise systems give you much more control and flexibility over your communications feature set. They are particularly beneficial and more cost effective for large organizations with a centralized workforce and mission-critical organizations, such as in public safety or healthcare. On-premise UC&C provides enterprises with greater control over security, disaster recovery plans, custom feature opportunity for differentiation, and tighter integration with networks and supporting systems.
Black Box has a robust portfolio of best-in-class and future-ready on-premise UC&C solutions to meet your unique business requirements and the skilled technicians to design, deploy, and manage them. We can also create a hybrid solution by integrating the latest in Cloud UC&C with your on-premise solution to give you advanced call center, collaboration, and conferencing capabilities.
Cloud
If you’re in a rapidly growing or widely dispersed organization, you may benefit from a cloud-based UC&C solution. Black Box can help you gracefully migrate to a cloud-based solution with minimal business disruption, allowing you to realize all the benefits of scalability that the cloud holds. Cloud-based UC&C enables you to choose what types of services you want and how many users you want to support without having to hire a dedicated on-site IT team to manage the system. In addition to having the benefits of functionality at-will, cloud-based solutions do not require large CAPEX commitments and have minimum upfront installation costs.
Call Center
Personalized service is one of the best ways to increase sales, customer satisfaction, and customer retention. Gone are the days of viewing enterprise call centers as a cost center. Today’s UC&C contact center solutions and applications provide the tools that can turn your call center into a strategic sales asset. Black Box provides solutions that enable reps to upsell based on a 360°, analytic driven view of customer engagement from the in-store experience to the online experience. Our solutions also help increase first-call resolution rates and decrease abandon rates. Black Box helps sales and service contact centers optimize their performance beyond cost reduction and efficiency to increasing positive business outcomes.
